Ways to contact us
Request a callback
Lost and Stolen
Login to your account and select ‘my cards’ and follow the steps on-screen.
Tel : +44 (0)1756 693 275
(calls are charged at the BT national rate).
Line is open 7 days a week 24 hours a day.
Customer Services opening hours
Monday to Friday: 08:00am – 08:00pm
Saturday: 08:00am – 04:00pm
Tel : +44 (0)844 412 1717
(calls cost 5.105p per minute plus network extras)
Inclusive minutes? Call 0330 100 3686 for free*
*If you don’t have any inclusive minutes, calls to 0330 100 3686 are typically charged at £0.09 per minute from landlines and between £0.08 – £0.40 per minute from mobiles
Email : email@example.com